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Download Information

How do I download?
You can download by logging into your Order Details Page. Once logged into your order, click on the Begin Download button. If you encounter problems, you can try right-clicking on the Begin Download button and selecting Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.

Where do I download the file?
You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop this will be easier for you to install the product once you have completed the download.

What will happen when I download?
Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.

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How do I get my serial number or unlock codes?
find order If your product has a serial number or unlock code, you can find this identifier in your confirmation e-mail. If you do not have your confirmation e-mail, you can also retrieve your serial number or unlock code by viewing the details of your purchase using the lookup below.

Please enter the following information:

OR


Forgot Password?

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My serial number or unlock code is not working?
First, make sure you have the correct serial number or unlock code. You can retrieve your serial number or unlock code by looking up your order using the search fields above. If you have verified you’re entering the correct number and it is still not working please contact our Technical Support..

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How do I re-download software that I have already purchased?
find order To re-download software you have already purchased, you will need to go to your order information page and press the "Begin Download" button.

Please enter the following information:

OR


Forgot Password?

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What if the download stops before it is complete?
This site provides downloads that adheres to the HTTP 1.1 specification that allows for re-startable downloads. Therefore, if your download stops or is interrupted before it is complete, simply press the begin download button again and the download should resume where it left off. If you need to get to the re-download page click here.

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What if I want a shipment, but I've already ordered the download?
Unfortunately, we are unable to exchange a downloadable product for a physical product that you have already purchased. Please place a separate order for the physical product.

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I have finished downloading where do I find it?
The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.

If you know the filename, you can do a search on your computer for it.

Do not rename the file you're downloading, it may cause installation problems.

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